Sleep StationEmail us
Bugs, questions, ideas, or just how the app is working for you. Include your phone model and OS version if it's a bug.
hello@sleepstationapp.comPrivacy or data requests
Export, deletion, or anything about how your data is handled. Put "Privacy" in the subject and it goes to the front of the queue.
Send a privacy requestQuick answers
The app didn't track my night
Overnight tracking runs while the app is open on the sleep screen with the phone charging. Check that you tapped Start sleep, that the phone was plugged in, and that battery optimisation is turned off for Sleep Station (the app asks for this on Android during setup; you can also find it in your phone's battery settings). Closing the app from the app switcher stops tracking.
The alarm didn't go off, or was silent
Make sure notifications are allowed for Sleep Station and that your phone was not in a silent or focus mode that blocks alarms. On Android, allow "Alarms and reminders" for the app. The wake window means the alarm can sound any time inside the window you set, which is by design; if you need a fixed time, set the window to zero. Please don't rely on any phone alarm alone for something you cannot miss.
Snore detection isn't finding anything
The app needs the microphone permission and a clear line to you: on the mattress or a nightstand within about a metre, not under a pillow or in a drawer. Sleep sounds playing from the same phone are filtered out, but a loud fan or a partner's white-noise machine can mask quieter snoring.
Dream capture didn't transcribe
Transcription happens on your phone and can take a moment on older devices. The recording is always kept, so nothing is lost: open the dream and tap play, or type the words in yourself. If a transcript is empty every time, tell us your phone model.
I have Premium but the app says I don't
Open Settings → Subscription and tap Restore purchases, signed in to the same App Store or Google account you bought with. If it still doesn't unlock, email us with the receipt from your store and we will sort it out.
How do I cancel or manage my subscription?
Subscriptions are managed by your store, not by us, so deleting the app does not cancel one.
- iPhone: Settings → your name → Subscriptions → Sleep Station, or open apps.apple.com/account/subscriptions.
- Android: Play Store → your profile → Payments & subscriptions → Subscriptions, or open play.google.com/store/account/subscriptions.
Refunds are also handled by the stores: Apple at reportaproblem.apple.com, Google through the Play Store's order history.
How do I export or delete my data?
In the app: Settings → Privacy and your data. Export gives you a file with everything the app holds; Delete everything removes your account and all synced data. If you no longer have the app, use the web deletion request.
Is Sleep Station a medical device?
No. Sleep stages, scores and snore detection are estimates from sound and movement, and the AI features are reflections, not advice. If you are worried about your sleep, breathing or snoring, please see a doctor.